Ready for support that actually knows testing? Register your interest and our Enterprise team will follow up with the right tier — and your pricing — for your Jira instance.
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What does Enterprise Support cost?
Pricing depends on your Jira instance size, edition, and which tier fits your team, so we don’t publish a flat rate. Book a call with our Enterprise team and we’ll put together a quote for you.
Do I need the Advanced or Enterprise edition to buy Enterprise Support?
Yes. Priority Support requires the Advanced edition. Enterprise Support + Advisory requires the Enterprise edition, or the Advanced edition at 251+ Users.
What kind of support do I get before I'm on Advanced or Enterprise?
During your 30-day evaluation, support is self-serve by default — if you need hands-on help, we’ll set up a dedicated Teams channel with you for the trial period. Once you’re on Standard edition, support is ticket-based through our standard process; Standard doesn’t include priority SLAs or a named team. Priority Support and Enterprise Support + Advisory only become available once you upgrade to Advanced or Enterprise.
What happens to my consulting hours if I don't use them?
Testing Practice Review hours are allocated quarterly and don’t roll over — this keeps your dedicated consultant’s time reserved specifically for your team each quarter.
Can I upgrade from Priority Support to Enterprise Support + Advisory?
Yes, at any renewal, or immediately with a pro-rated true-up if your team crosses 251 Users mid-term.
How is Enterprise Support different from standard Vansah support?
Standard support is ticket-based and tied to your existing plan’s response times. Enterprise Support adds 24×7 SLAs, a named Support and Account Manager, and — on the Advisory tier — hands-on quality engineering consulting. It’s built for teams where testing delays have a real business impact, not just an inconvenience.
Who delivers the Testing Practice Review consulting?
A dedicated quality engineering specialist from Vansah, the consultancy that built Vansah — not a generalist support agent and not a subcontracted third party.
Who can escalate directly under Enterprise Support + Advisory?
Up to five named contacts from your team can escalate directly to your dedicated Support and Account Manager. You choose who those five people are as part of onboarding.
How quickly can we get started with Enterprise Support?
Once your quote is confirmed, your account is onboarded with a named Support and Account Manager, and your first Testing Practice Review (Advisory tier) is scheduled within your first quarter.